In the world of graphic design, blogging, and online cynicism, there has been no hotter topic than the Gap logo redesign mistake. Clothing retailer The Gap unveiled a new campaign to redesign their classic blue and white logo. They used their Facebook fan page in an effort to use social media to let fans design their new logo. The results were less than impressive.

Their original logo (pictured above left) features a dark blue square with their name in large, capital, white serif font. It has been around since the company was started in 1969 and has become iconic in the world of logos and branding. After submissions were closed and the stark white-helvetica-blue gradient square-winner (pictured above left) was chosen, the company saw an uproar of critisism through blogs, social media, and their own Facebook fan page. A @GapLogo Twitter account was set up to protest the logo redesign collected more than 5,000 followers. A couple tweets that sum up the overall theme below:

One cunning online activist even made a “Make your own Gap logo” site. It quickly went viral on the internet, prompting nearly 14,000 parody versions.
Not all internet feedback was so negative though. Website 99designs held a Gap logo redesign contest of their own, with plans to submit the winner to Gap as a gesture of goodwill. You can see the designs here.
The smartest use of social media by Gap in this whole campaign was to listen to their fans and scrap the new logo. Marka Hansen, president of the Gap brand in North America, used the same Facebook fan page to release the company’s retraction.
“We’ve been listening to and watching all of the comments this past week. We heard them say over and over again they are passionate about our blue box logo, and they want it back. So we’ve made the decision to do just that – we will bring it back across all channels.
What can you learn from all this? Logo design and branding can play a huge part in your business or organization, but only when done right. Graphic designers and branding experts stay in business for a reason. They work. If you’d like to incorporate social media in your redesign process, I suggest using a professional to create several versions, then post them on Facebook, Twitter, etc to get feedback from your fans. This way you have your finger on the pulse of those who are enthusiastic about you, but you don’t have to rely on their professional skill set in design. If all this talk has you worked up to revamp your logo or branding, let me know, I’d love to help you out.